Aeroplan / Travel Loyalty Delivery
Delivered partner integrations and customer-facing loyalty capabilities on aggressive timelines.
Overview
Delivered partner integrations and customer-facing loyalty capabilities on aggressive timelines.
A major travel loyalty program required coordinated delivery across partners, operations, and digital product teams.
The challenge
Complex partner integrations and program changes needed to ship reliably without disrupting member experience.
- Fixed launch dates tied to partner commitments
- High visibility program changes
- Dependencies across multiple external teams
My approach
Product Manager coordinating delivery across partners, translating business requirements into shippable product increments.
- Defined minimum viable launch scope with explicit deferrals
- Created shared delivery checkpoints across partner teams
- Prioritized member-facing clarity during transition periods
The solution
Partner integration workflows, member-facing loyalty capabilities, and operational readiness processes.
Outcomes
- Delivered major program capabilities on committed timelines
- Reduced launch risk through structured readiness criteria
- Improved cross-team visibility on dependencies and blockers
What I learned
- Partnership delivery requires ruthless scope clarity
- Operational readiness is as important as feature completeness
- Delivery roadmap and scope tradeoffs
- Partner requirement translation
- Launch readiness and risk management
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